Covenant

Fierce Grace Enterprises, LLC

Terms & Conditions

v. 20221001

 

By entering the FGE, LLC site, accessing FGE content, or engaging in the FGE community in any way, you expressly acknowledge that you have read, understood, and taken steps to thoughtfully consider the consequences of the User Agreement, that you agree to be bound by the terms and conditions of the User Agreement, and that you are legally competent to enter into the User Agreement and Arbitration Provision with FGE, LLC.

 

The loving covenant between us all:

  1. You understand you have a reasonable right to privacy; you understand Fiery Grace keeps your data confidential. Still, you know it is up to you to protect your privacy in social settings, such as on YouTube, Instagram, Facebook, Patreon, Twitch, Anchor and other social platforms.

  2. You know that Fiery Grace, the gifted is an Intuitive Life Strategist, rather than a card reader or medium. While readings offer a high level of accuracy, perfect accuracy is not guaranteed – and you don’t expect it. You do not ask Fiery Grace to diagnose illnesses, or request answers regarding pregnancy, birth, or death. You do not ask Fiery Grace to confirm the identity of a sacred partner.

  3. You understand a reading is not a substitute for medical, financial, legal, or psychological counseling and agree to use collective and personalized readings for educational, spiritual, and entertainment purposes only. You remove all liability from Fiery Grace, Mr. LightWork, and FGE, LLC for any direct, indirect, or other damages arising from the advice you receive and take full responsibility for your own actions and decisions.

  4. You knowingly purchase services at your own discretion understanding that all sales are final and nonrefundable. You acknowledge that exchanges are possible only if the service has not been performed or the goods have not yet been created or shipped. You communicate in a timely manner and book respectfully, keeping others in mind-even when you are in crisis.

  5. You understand that you are purchasing an online access link to your personalized services, but that the content Fiery Grace produces is her intellectual content. You don't download or share your personal readings, because you understand that Fiery Grace reveals private details in her coaching sessions and respect her right to the same privacy she offers you. You agree to release all rights to content you access or co-create, including when, where, and how the content is released and/or removed.

  6. You understand that Fiery Grace puts her entire life on the line for this tribe, and respect her right to live a full life. You agree to waive your right to pursuing legal action through a class action law suit; all claims and disputes will be arbitrated at the individual level by the terms set forth in the user agreement. 

  7. You recognize that being a part of our tribe and online community means that any engagement with Fiery Grace makes you a ‘user’ of Fierce Grace Enterprises, LLC content and intellectual property. Whether engaging through social platforms like YouTube, Patreon, and Instagram, visiting this website, or working with Fiery Grace as a client, you agree to these terms and conditions and recognize this as a necessary personal responsibility as an integral component of this tribe.

 

 

 

 

By entering the FGE, LLC site, accessing FGE content, or engaging in the FGE community in any way, you expressly acknowledge that you have read, understood, and taken steps to thoughtfully consider the consequences of the User Agreement, that you agree to be bound by the terms and conditions of the User Agreement, and that you are legally competent to enter into the User Agreement and Arbitration Provision with FGE, LLC.

 

 

 

 

 

Fierce Grace Enterprises, LLC
Terms & Conditions   |   Official User Agreement

Thank you for reading the terms and conditions set forth in this user agreement. This is a legal agreement between you and Fierce Grace Enterprises, LLC, hereinafter referred to as “FGE” (collectively, “we”, “us”, “our”, etc.). 

FGE urges you to review the terms and conditions, as well as to familiarize yourself with all policies discussed below, elsewhere on the site or social media platforms, and within the ministry community. These terms and conditions govern all decisions and arbitration, as well as the user experience.

NOTICE: Please note that this user agreement includes a class action waiver and a mandatory arbitration provision without exception. Any claim, action, dispute, or cause of action resulting from or in connection with this agreement shall be resolved on an individual basis and shall be arbitrated as such.

This agreement defines a ‘user’ as anyone accessing TheFieryGrace.com (to include account holders), any Fiery Grace social network or channel (i.e. YouTube; Instagram; Facebook; etc.), and any content created and put forth through FGE or its subsidiaries (i.e. Mr. LightWork, theenlighteneDM; ASCENT LIVE; Ascension Spiritual Coaching Enterprises; etc.). Regardless of which sites are accessed or how services are rendered, all individuals accessing any creative or professional FGE content acknowledge they are users and shall be referred to as such.

Users agree to adhere to all aspects of the terms and conditions below. If you do not agree to accept these terms and conditions, you agree to not access any of the aforementioned sites or networks with the intent of engaging with FGE or its employees.

Users have a reasonable right to privacy; however due to the public nature of FGE’s social network, it is up to the user to maintain and protect said privacy on their own.

Users may receive emails, text messages, notifications, and social media outreach throughout their experience with FGE. Many users will receive free information, entertainment, advice, and other products or services through FGE; additionally, users may also become clients who purchase services and goods. All of these free offerings, goods, and services will be referred to as “Services”.

The terms, conditions, and terms set forth in this agreement limit FGE’s liability and obligations to you. It is at our discretion to change, terminate, suspend, or block your access, use, and participation on our site and social networks; FGE has the final say regarding user violations of these terms and conditions and our policies.

1. The Site and Services are available only to eligible persons at least eighteen (18) years old and are fully capable of forming legally binding contracts under applicable law.

(a) Users agree to maintaining honest representation of their personal identity, and agree not to impersonate anyone or otherwise misrepresent themselves in the online community.

2. You agree to the following payment terms:

(a) Purchases through FGE are nonrefundable. Purchases may be exchanged for a similar service or good, at our discretion; exchanges are not guaranteed.

(b) You will only use payment methods that you are authorized to use or are the primary user, and will maintain accurate records provided to FGE.

(c) Upon purchase, you agree to payment in full, regardless of perceived completeness or level of satisfaction with said purchase.

FGE does not represent that services will meet your requirements; will be uninterrupted, timely, error free, or secure; or that any results obtained from using the Services will be accurate, complete, or current.

(d) The User agrees to contact FGE via email at TheFieryGrace@gmail.com within seven (7) days of purchase. Upon completion of their purchase, clients will contact their coach to indicate that they would like to be added to the booking list or credit the session for up to 30 days. If this communication for reservation is not received within seven (7) days of purchase, FGE reserves the right to accept the full purchase amount as a donation to the Handmade Hope homeless ministry.  

(e) Neither FGE, its coaches or agents are liable for any damages arising from errors caused by negligence or a User’s inability to utilize the Services in question. FGE is not liable for delays in provision of obligations or Services purchased or issues regarding factors beyond our control. Users agree to sign up or purchase Services at their own risk.

 (f) FGE reserves the right to offer promotions and special pricing for all or a selection of Users; these are subject to change at any time.

3. In using FGE Services, you agree that:

(a) When scheduling live sessions (phone calls, live chats, etc.), the User agrees to provide and keep appointment times and is subject to the following cancellation policy:

The User agrees to book any live sessions within forty-five (45) days of purchase or forfeit the current order. Upon completion of their purchase, clients will reply to or contact their coach via email to schedule their session and provide their phone number; confirm details for recordings; and/or provide mailing information. Failure to provide the necessary information within the forty-five day time frame will result in the forfeiture of all funds for the current order.

The User may reschedule up to one hour before the appointment time without consequence - as many as two times - and will do so via email. If the email is not received, the session is considered a 'no-call, no-show'.

The User agrees to be mindful of others and book sessions respectfully. All sessions will take place within the Eastern Standard Time (USA) time zone. Clients agree to schedule sessions at a mutually agreeable time at the coaches convenience. Should the client need to reschedule, they agree to contact their coach up to sixty minutes prior to the scheduled start time to allow them to serve other clients.

The User agrees to the Cancellation Policy and understands the Courtesy Fee schedule. If the client is unable to answer and/or otherwise misses their scheduled appointment, it is considered a no-call, no-show. Clients have up to three no-call, no-show opportunities before forfeiture of funds. 

All no-call, no-show appointments are subject to Courtesy Fees as follows:

1st Booking - 5 minute deduction
2nd Booking - 10 minute deduction
3rd Booking - Payment Forfeiture to Ministry as Donation

The User understands these Courtesy Fees also apply to appointments that are interrupted due to availability, personal emergencies, or connection issues. If more than 25% of the appointment time remains, a new appointment will be scheduled with fees subtracted from the time remaining. If less than 25% of the appointment time remains, the appointment will be considered complete and will not be rescheduled.


The User understands that 
Courtesy Fees are nonnegotiable and will automatically be deducted from the total appointment time. Clients will be moved to the bottom of the booking list; receive a new booking email; and be sent a warning to review the User Agreement.

Should the client wish to exchange the remainder of the time for a different service, the prorated amount shall be credited to the User account for up to seven (7) days.

If the remaining funds are not requested to be credited to the User account, the User understands they will forfeit the remaining balance of the service to be considered a donation to the Handmade Hope homeless ministry. 

Each User is granted two 'no-call, no-show' appointments per year, without consequence. The third 'no-call, no-show' will result in the forfeiture of 100% of funds to be applied as a donation to the Handmade Hope homeless ministry, and the User will unable to utilize live services for up to one year.

The User agrees to maintain professional communication with their coach; is aware that email is the primary form of communication; and notes that clients will not receive texts or phone calls to complete orders or book sessions. Coaches will communicate with clients via email for all matters related to booking and/or administrative changes to their order. Coaches will only call clients for scheduled appointments during regular business hours. Clients will not utilize the ASCENT phone line without permission; will not share private ASCENT contact information; and will not contact their coaches outside of returning calls during scheduled bookings. 

The User understands FGE may need to postpone, move up, or reschedule appointments at any time. The User does not hold FGE or any coach or consultant liable for missed appointments or delays in scheduling. FGE has the right to decide when to enforce the cancellation policy and may terminate service at any time, without refund.

(b) FGE owns all right, title, and interest in Services, the Site, and content shared on social platforms. This includes personal readings, recordings of client sessions, and other paid Services. FGE reserves the right to share, copy, tag, and otherwise use all content created by coaches and employees on the Site and on social platforms on the basis of intellectual property.

(c) As a User who has purchased a Service, you do not own said content and do not have permission to share access links provided to you by FGE coaches. Links expire 30 days after sending; failure to review shared content in a timely manner may result in forfeiture of service.

4. In adhering to these terms and conditions, FGE may modify, block, suspend, terminate, or otherwise disengage Users at any time, including any decisions within our legal rights on social platforms such as YouTube, Facebook, and Instagram. If a User does not agree to these terms, or any new terms set forth, the User must discontinue use of the site, and cease engagement with any FGE produced content online.

5. You consult with other Users and FGE readers and coaches at your own risk.

FGE is not liable for Users experiences on social sites such as YouTube, Instagram, and Facebook. While users may consult and connect with others, share information, and recommend products and services, FGE is not responsible for the safety, legality, or accuracy of anything said or written by Users. Users agree to exercise caution, use common sense, and discretion when using the Site or accessing FGE content via social platforms. Any disputes between one User and another User will be arbitrated between these Users at their expense; Users agree to release FGE of any liability or cost associated with such claims.

6. You agree to comply with the following by accessing the FGE site or engaging with our community or content:

(a) You will not use any FGE related site or social platform to conduct or transmit objectionable communications or material of any kind, to include: illegal discussion or content; harassment, threats, or abuse; defamatory, harmful, or libelous content; or racist or vulgar commentary. You will respect the privacy of all Users.

(b) You will not attempt to gain unauthorized access to the FGE home network, computer systems, or other tech/storage, especially with the intent to harm or disrupt operations.

(c) You agree to adhere to all rules, law, regulations, and conditions governing your actions in regards to use of FGE sites and social platforms, as well as those State, Federal, and local.

(d) You will not knowingly advise other individuals or Users to violate any of the terms or conditions listed in this agreement, or other FGE policies.

7. FGE Site and Services, and any goods obtained through the Site, are provided to Users “as is” and without warranty.

8. FGE’s liability for your Site access and use of Services is limited; Users are solely responsible for their use and experience.

FGE is in no way responsible for your damages while using our Site or engaging in our content, and as such, under no circumstance will we or our agents be liable to you for any indirect, incidental, consequential, special, or exemplary damages caused by or connected to your use of the Site or Services, without exception.

FGE is not liable for personal injury or death resulting from any negligence on our behalf or for fraudulent misrepresentation. Users agree that any advice or judgment provided by FGE coaches and agents are for personal reference and entertainment purposes.

Readings looking to future events are based on possibilities, probabilities, and potentials at the time and date of the reading, which are influenced by the actions or inaction of the User and others; due to the nature of this Service, accuracy of future events is not guaranteed from readings, coaching or consultation sessions. FGE does not feature mediums (or similar styles and services).

You agree to hold FGE, its agents, and coaches harmless, defend and indemnify FGE, from and against any liability caused by or connected to your use of the Site or Services, without exception, including claims, losses, damages, litigation costs, judgments, suits, and fees of every kind and nature, known and unknown, foreseeable and unforeseeable, disclosed and undisclosed.

9. FGE explicitly prohibits any use of copyrighted materials, trademarks, and other intellectual content being prepared for copyrighting or trademarking.

10. FGE may share content from other websites, social platforms, and unknown individuals; we are not responsible for the content, terms and conditions, or rules of such shared content and encourage Users to use discretion.

11. Should any portion or provision of this agreement be found unenforceable or invalid, the remainder of the agreement shall still be considered valid.

12. Mutual Arbitration Provision

12.1 Agreement to Arbitrate

FGE and you agree to enter into the arbitration agreement contained in this Section 12 (“Arbitration Provision”), governed by the Federal Arbitration Act (9. U.S.C. §§ 1 et seq.), evidencing a transaction involving interstate commerce. This applies to any dispute caused by or connected to this agreement, your relationship with FGE or one of its coaches, consultants, or agents, the termination of that relationship, or any other aspect of your relationship with FGE, regardless of such dispute’s date of accrual. This Arbitration Provision continues in effect after and survives the termination of any relationship between the parties.

12.2 How this Arbitration Provision Applies

This Arbitration Provision is intended to apply to the resolution of disputed that otherwise would be resolved in a court of law or a forum other than arbitration, and you and FGE agree that any legal dispute or controversy covered by this Arbitration Provision, or arising out of, relating to, or concerning the validity, enforceability, or breach, shall be resolved by binding arbitration in accordance with the JAMS Streamlined Arbitration Rules & Procedures ("JAMS Rules") then in effect, to be held (unless the parties agree in writing otherwise) within 45 miles of Tampa, Florida or where FGE last provided Services under this User Agreement.

By entering into this Arbitration Provision, you agree to arbitrate disputes with any entity or individual, and waive your right to have such disputes resolved by a trial by a jury or judge, arising out of or related to this User Agreement, privacy, your relationship with FGE, the termination of that relationship, unfair competition, discrimination or harassment, defamation, slander and libel, city or state statutes or regulations addressing the same or similar subject matters, and all other federal or state legal claims arising out of or relating to this relationship, including, but not limited to, claims that may be asserted for any post-relationship conduct or time periods, such as defamation or retaliation.

12.3 Limitations on how this Arbitration Provision Applies

Either you or FGE may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief in connection with an arbitrable controversy, but only upon the ground that the award to which that party may be entitled may be rendered ineffectual without such relief.

Regardless of any other terms of this Arbitration Provision, a claim may be brought before and remedies awarded by an administrative agency if applicable law permits the agency to prosecute or adjudicate the claim notwithstanding the existence of an agreement to arbitrate that is governed by the Federal Arbitration Act. Nothing in this Arbitration Provision shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration.

This Arbitration Provision also does not apply to disputes between the parties that may not be subject to predispute arbitration agreement provided by an Act of Congress.

12.4 How Arbitration Proceedings are Conducted

In arbitration, the parties will have the right to conduct adequate civil discovery, bring dispositive motions, and present witnesses and evidence as needed to present their cases and defenses, and any disputes in this regard shall be resolved by the arbitrator. The statutes of limitations applicable to each claim or cause of action shall apply, and written notice of arbitration shall be initiated within the statute of limitations and other time limitations applicable to each claim or cause of action asserted. The Federal Rules of Evidence shall apply, except as modified by the arbitrator.

You and FGE agree to resolve any dispute in arbitration on an individual basis only, and not on a class or collective action basis ("Class Action Waiver"). The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis, and shall not do so on a class or collective action basis. Notwithstanding any other provision of this Arbitration Provision or the JAMS Rules, disputes regarding the enforceability, revocability, or validity of this Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (i) the dispute is filed as a class or collective action; and (ii) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class and/or collective action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration.

Except as otherwise provided in Section 12.3, and to the extent permitted by law, (i) you and FGE agree not to bring a representative action on behalf of others in arbitration; and (ii) for any claim brought on a private attorney general basis (i.e., where you are seeking to pursue a claim on behalf of a government entity) both you and FGE agree that any such dispute shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have been personally aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law).

12.5 Paying for the Arbitration

You and FGE shall follow the JAMS Rules applicable to initial filing fees, but in no event will you be responsible for any portion of those fees in excess of the filing or initial appearance fees applicable to court actions in the jurisdiction where the arbitration will be conducted. You and FGE otherwise shall split all costs and expenses unique to arbitration, including without limitation the arbitrator's and/or arbitration fees.

Each party will pay the fees for his, her, or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law (e.g., a party prevails on a claim that provides for the award of reasonable attorneys' fees to the prevailing party).

12.6 The Arbitrator's Decision and Award.

The arbitrator must follow applicable law and may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be forfeited by virtue of this Arbitration Provision. The arbitrator's decision shall be final and binding upon the parties, must be in writing, and must contain the arbitrator's reasoning. Judgment may be entered on the arbitrator's decision in any court having jurisdiction.

12.7 Enforcement of this Arbitration Provision; Other Terms

Any party to this Arbitration Provision may bring an action in a court of competent jurisdiction to compel arbitration under this Arbitration Provision, and to confirm, vacate, or enforce an arbitration award, with each party bearing its own attorneys' fees, costs and expenses in such court proceedings, subject to any remedies to which that party may later be entitled under applicable law. This Arbitration Provision replaces all prior agreements (if any) regarding the arbitration of disputes and is the full and complete agreement relating to the formal resolution of disputes covered by this Arbitration Provision. Except as stated in Section 12.4 above, in the event any portion of this Arbitration Provision is deemed unenforceable, the remainder of this Arbitration Provision will be enforceable.

By entering the FGE site, accessing FGE content, or engaging in the FGE community in any way, you expressly acknowledge that you have read, understood, and taken steps to thoughtfully consider the consequences of the User Agreement and Arbitration Provision, that you agree to be bound by the terms and conditions of the User Agreement and Arbitration Provision, and that you are legally competent to enter into the User Agreement and Arbitration Provision with FGE.